Shipping Policy

Thank you for your order at Elise-Noir.com! We do everything we can to ensure your order is processed and delivered smoothly and efficiently. Below you’ll find all the details regarding processing, shipping, and tracking.

Orders & Processing

Processing Time
All orders are processed and packed within 1–2 business days after purchase. Orders placed on weekends or public holidays will be processed the next working day.

Order Confirmation
Once your order is processed, you will receive a confirmation email with tracking information (if available), so you can follow your package.

Shipping & Delivery

Delivery Time
After processing, the estimated delivery time is 6–10 business days. Please note that delivery times may vary slightly depending on your location and external factors.

Shipping Partners
We work with trusted carriers to ensure your order arrives safely and on time. In rare cases, delays may occur due to external circumstances.

Order Tracking
Once your order has shipped, you will receive an email with a tracking link (if available) to follow the progress of your delivery.

Delayed Delivery & Refunds

While we strive for timely delivery, unforeseen events can occasionally cause delays.

Is your order significantly delayed beyond the expected delivery window? Please contact our customer support team. We’ll investigate the issue promptly.

In case of extreme delays, you may request a refund.
To do so, contact us at:

📧 Email: support@elisenoir.com

Our team will review your situation and provide an appropriate solution.